The bf/Stop

All too often we see clients with gorgeous photographs on their website surrounded by some of the worst color combinations on the planet.

We ran across a nice design article that should provide some great suggestions to you when it comes to putting together the ‘final touches’ on your website.

[Check it out by clicking here](http://tinyurl.com/2gvzj9)

Thanks to [Kenny Kim](http://www.xanga.com/kennykimdotcom) for providing the below image of [Jose Villa](http://josevilla.bigfolioblog.com/) and [Jim Garner](http://jgarnerphoto.bigfolioblog.com/).

Jose and Jim have been BIG Folio clients for about two years now and continue to take the wedding industry by storm. Jose is touted as one of the finest film photographers in the world and Jim keeps shocking the world and taking Album of the Year from some of the very best competition in the world.

Congratulations to both of you on your continued success. We are proud to be a small part of it.

Things are rockings here at the BIG Folio booth in Las Vegas. Its the last day of the trade show and this is definitely the busiest WPPI yet.

Its been great meeting all our customers and making new ones.

Back in the office Friday. Enjoy the pics.

Going to WPPI this week? Wondering what to do at night? I can’t think of a better way to spend a night in Vegas than curling up with a good SEO DVD.

Stop by our booth (1025) and pick up our SEO DVD designed exclusively for photographers–you’ll save a few bucks plus you don’t have to wait for it to ship.

Our DVDs have been selling well and we will probably run out of them in a couple months. So, don’t delay.

If you need an awesome new website, we’ll throw in the DVD (and some other great stuff) for free. More on that soon …

[evil looking toddler not included]

Happy Daylight Savings everyone.

To ease the pain of losing an hour of sleep, we thought we’d throw out a brief special for you guys.

Use the coupon code SPRINGFORWARD when signing up and receive 40% off the setup of any website design (standard or premium). Plus, if you use the code to purchase a premium site, we’ll throw in a free copy of our SEO DVD ($79 value).

Hurry, this is only a 24-hour special and will expire at noon on Monday, March 9 (Pacific Time).

We’ve got some great new designs out, so take a look and grab one with this great deal. There won’t be many sales this year, so this is a great chance to snag a new site.

Keep an eye out for our new website this week as well.

For you photographers who have been hoping your BIG Folio site will soon be on your iPhone–don’t hold your breath.

New sources are quoting Steve Jobs and reporting that Flash Player for the iPhone is not coming during tomorrow’s SDK announcement. In fact, it looks like its not coming anytime soon. The primary reason appears to be performance-related.

We understand the mobile web is important. We understand the iPhone is now a top-selling handset in the US (#1 for AT&T, in fact).

Is a mobile or iPhone-compatible version of your website important?

We want to know. Leave us a comment.

It happens very rarely, and we never take the issue lightly, but on occasion (maybe once a year) we have “fired” a customer or two. Personally, I don’t think its a bad thing. In fact, I think every thriving business needs to fire or reject a customer at some point.

There are at least two reasons I can think of for taking this action.

Bad Fit

Let’s face it, there are times when your product simply doesn’t match up with what the customer really wants. Square peg, round hole. It’s as simple as that. Ideally, you want to find this out before the sale, but that doesn’t always happen. Our services can accommodate the majority of photographers’ needs. But, when we realize a customer’s needs extend beyond what we can do or offer, we simply let them know. There are never hard feelings. If anything, there is respect.

Bad Manners

Believe it or not, there are few people in this world who didn’t learn good manners from their mom and dad. I can’t explain it–I can only draw a line. We understand the state of customer service in American business is poor (at best). This makes people frustrated–it makes me frustrated. However, there seems to be a tiny group of people who go beyond frustrated and into perpetual nastiness. There’s only so much berating, threatening, and condescension you should allow your staff to take. If everyone’s miserable, its best to just break up.

Tell Us a Story

Have you ever fired or rejected a customer for one of the above reasons? Tell us what happened.

Are there other reasons for firing a customer?

Leave us a comment … and don’t be like this guy