BF Stop 2

To our BIG Folio friends and photogs: have we got some news for you! If you’ve asked for help this week, you may have noticed a few changes to our support system. On Monday, we rolled out a new version of BIG Help- our customer support and ticket system. It has some nice, new features like improved emails, support for file attachments, and links to common questions. Other features only apply to our support staff–you wont see them, but we’ll be able to answer your requests even faster. Our great support (yeah, we said it) will be even better. 

BIG Help also has avatar support. Now you can put a face (even if it is a cartoon face) with the name when one of our staff answers your request. 

In case you’re wondering, BIG Help is a Ruby on Rails app developed by our staff. In fact, it’s even an open-source project on GitHub. If you’ve got a business that needs a support system, give it a try (just don’t submit a ticket for help:) ). 

So,  if you have submitted a help ticket, we hope you found the improvements useful and the new system easy-to-use. Also, feel free to leave us some comments on your thoughts about our new system. As always, we love to hear what you have to say.